Return Policy
CeraVe Return Policy
At CeraVe Skincare, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our return policy is designed to make the process simple and stress-free.
Eligibility
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This return policy applies only to items purchased directly from ceraveskincare.com.
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If you purchased CeraVe products from an authorized retailer, please refer to that retailer’s return policy.
Return Window
You may initiate a return within 14 days of your order delivery date.
Product Condition
To qualify for a return, products must be:
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Unopened and unused
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In their original packaging
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Sealed with all labels intact
Due to hygiene and safety standards, opened or used skincare products cannot be returned unless they were received damaged or defective.
How to Start a Return
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Contact our support team at help.cerave@gmail.com within 14 days of receiving your order.
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Include your order number and the reason for return.
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We will provide you with return instructions and the return shipping address.
Return Shipping
Return shipping costs are the responsibility of the customer unless:
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The item was received damaged or defective, or
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There was a fulfillment error on our part.
Refunds
Once we receive and inspect your return, we will process your refund to the original form of payment within 2–5 business days.
Shipping fees are non-refundable unless the return is due to a CeraVe error.
Non-Returnable Items
The following items cannot be returned:
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Opened or used skincare products
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Items marked “Final Sale”
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Gift cards
Questions?
We’re here to help! For any return assistance or general inquiries, please contact our customer support team:
📧 help.cerave@gmail.com