free shipping this Week On order over $100
help.cerave@gmail.com
free shipping this Week On order over $100

FAQs

CeraVe Frequently Asked Questions (FAQs)

1. What skin types are CeraVe products suitable for?
CeraVe products are developed with dermatologists and are suitable for all skin types, including sensitive skin. Each product page includes detailed information to help you choose the right formula for your specific needs.

2. Are CeraVe products safe for sensitive skin?
Yes! Many CeraVe products are fragrance-free, non-comedogenic, and tested for sensitive skin. We also offer formulas designed to help minimize irritation while supporting skin barrier health.

3. Are CeraVe products vegan or cruelty-free?
CeraVe is committed to ethical skincare. While some products are vegan-friendly, please refer to individual product pages for specific ingredient details. CeraVe does not test on animals where prohibited by law.

4. Can I return or exchange CeraVe products?
Yes, eligible items may be returned within 14 days of delivery, provided they are unopened, unused, and in their original packaging. Opened skincare products are non-returnable for hygiene reasons. Please review our Return Policy for full details.

5. What items are non-returnable?
Due to hygiene standards, the following items are non-returnable:

  • Opened or used skincare products

  • Items marked "Final Sale"

  • Gift cards

6. How long does shipping take?

  • Standard U.S. Shipping: 3–7 business days

  • Expedited Shipping (if available): 1–3 business days

  • International Shipping: 7–14 business days (may vary due to customs)

7. Where does CeraVe ship?
We ship to most countries worldwide. Shipping availability and costs will be displayed during checkout based on your location.

8. How do I know which CeraVe product is right for me?
Each product page includes detailed descriptions, key ingredients, and usage instructions. You can also contact our customer support team for personalized recommendations.

9. Are CeraVe products dermatologist-developed?
Yes. All CeraVe products are developed with dermatologists to ensure safe, effective, and clinically backed results.

10. How do I use CeraVe products in my skincare routine?
Usage instructions are provided on each product’s packaging and product page. You can also find helpful guides and tips on our official website.

11. Do CeraVe products expire?
Yes. All products include either an expiration date or a PAO (Period After Opening) symbol on the packaging. Follow the recommended usage period for best results.

12. How can I contact CeraVe customer support?
For any questions or concerns, please contact us at:
📧 help.cerave@gmail.com
Our team typically responds within 24–48 hours on business days.